Here at Pilot Flying J, we are committed to connecting our guests with comfort, care and a smile at every stop. As we embark on our five-year modernization and expansion plan, we’re doing everything possible to ensure our locations are the best they can be.
Key pieces of this plan include:
• Modernization and heightened guest services to create positive and memorable experiences each time you enter one of our travel centers. Last month, we named Whitney Haslam-Johnson to the newly created position of Chief Experience Officer. In this role, Whitney will craft improved retail offerings, upgraded restrooms and more efficient parking solutions in addition to working with Shannon Johnson on new food menu options.
• Bringing the expertise needed to continue enhancing our restaurant partnerships and our PJ Fresh fast-casual dining services. Shannon Johnson, Vice President of Food Innovation, will continue to ensure we deliver fresh, quick alternatives and homestyle meals that we know are important to you while on the road.
• Growing our network of roadside assistance trucks, in addition to building 20 service centers as part of our new Truck Care program. In 2016, we hired longtime industry veteran Dave Latimer as Vice President of Shop Strategies and Operations to spearhead this program.
Thank you for continuing to choose Pilot Flying J while on the road as we continue to honor our commitment to your needs every step of your journey.
